Cancellations by you: If you cancel, the deposit is not refunded. Cancellations made less than 48 hours before the hire date may be charged the full hire fee, as we will likely have turned away other bookings.

Refunds: Refunds are only considered where Bouncy Buks cannot fulfil a confirmed booking for reasons within our control. We will then refund amounts paid or offer an alternative date, whichever you prefer.

No refund is given for time lost once equipment has been delivered and set up, including time lost due to weather.

Bouncy Buks will deliver, set up and collect all equipment. Please do not move, deflate or re-position any castle or slide yourself once it is set up.

You must provide clear, safe access to the setup area, including a gate or entrance wide enough for our equipment.

The setup area must be a flat, level surface free of stones, sharp objects, animal mess, overhanging branches and cables. Grass is preferred. Tell us in advance if the surface is paving, concrete or indoors.

A working power point within a reasonable distance is required for the blower. If mains power is not available, please arrange a generator and let us know beforehand.

Someone aged 18 or older must be present to receive the equipment and remain until collection.

Please ensure all equipment is empty, clean and accessible at the agreed collection time. Late access that delays our team may incur an additional charge.

An indemnity form must be signed by the responsible adult before our service is provided. Service will not commence until this form is completed and signed.

By signing, you confirm that you understand these Terms and Conditions, the safety rules and your supervision responsibilities.

Your children’s safety is our top priority, and keeping everyone safe during the hire is your responsibility once we hand over the equipment.

A responsible adult must supervise the equipment at all times while it is in use. It must never be left unattended with children on or near it.

Group children by similar age and size. Smaller children must not bounce or slide with much larger children.

Do not exceed the recommended number of users at once. We will advise you of the safe limit at setup.

Weight limits apply to all castles and slip and slides and must be respected at all times.

Users must not climb, hang from or sit on the walls, netting or roof.

No rough play, wrestling, somersaults or pushing.

If the blower stops for any reason, everyone must get off immediately and stay off until the equipment is fully inflated again.

In strong wind or rain, the equipment must be vacated at once.

To keep everyone safe and to protect the equipment, the following are not permitted on or near any castle or slide:

Shoes, glasses, jewellery or any hard or sharp objects — please remove these before entering.

Food, drinks, sweets, chewing gum or sticky substances inside or on the equipment.

Face paint, silly string, party poppers, confetti and glitter, which stain and damage the material.

Pets or animals on or near the equipment.

Smoking or vaping of any kind within or near the equipment.

Bra​ais, open flames, candles, fireworks or sparklers near the equipment, as heat and flames can melt or ignite the material.

Alcohol consumed by anyone supervising or using the equipment.

Aerosol sprays or pressurised canisters near the equipment.

Use by anyone who exceeds the age or weight limits we provide.

Use by anyone who is unwell, pregnant, or has an injury or condition that could be made worse by bouncing or sliding.

You are responsible for ensuring everyone using the equipment understands and follows these rules.

To ensure user safety and equipment longevity, only our approved slip-and-slide formula may be used on our slides. Using any unapproved product is not permitted.

We supply two units of formula as standard with every slip-and-slide hire.

Additional formula units are available at R350.00 each.

You will be liable for any damage caused by the use of unapproved products on our slip and slides.

Jumping castles and slip and slides cannot be used safely in strong wind, heavy rain, storms or lightning. For everyone’s safety, we may decide not to set up, or may collect early, in unsafe weather.

If we cancel due to unsafe weather, we will offer you an alternative date or refund amounts paid, less the non-refundable deposit where applicable.

If equipment is already set up and the weather turns unsafe, all users must leave immediately. No refund is given for time lost due to weather once equipment has been delivered and set up.

We monitor forecasts and stay in touch, but the final decision on safety rests with Bouncy Buks.

From setup until collection, all equipment is in your care. You are responsible for its safe and proper use.

You will be liable for the cost of repair or replacement of any damage caused during the hire beyond normal wear and tear, including damage from misuse, sharp objects, staining, overloading, use of unapproved slip-and-slide products or failure to follow these terms.

If equipment is returned excessively dirty, an additional cleaning charge may apply.

Bouncy Buks is not responsible for any injury, loss or damage arising from the use or misuse of the equipment while in your care, except where caused by our proven negligence.

Report any faults or concerns to Carol immediately on 065 033 1978.

Bouncy Buks carries public liability insurance, forming part of our commitment to safe, responsible service.

This insurance does not remove your responsibility to supervise users, follow these Terms and Conditions and ensure the equipment is used safely at all times.

By hiring from Bouncy Buks, you agree to indemnify and hold harmless Carol Haswell and Bouncy Buks against all claims, costs, damages and expenses arising from the use of the equipment during your hire, except where caused by our proven negligence.

Bouncy Buks accepts no liability for any indirect or consequential loss of any kind.

Where we are found liable, our total liability shall not exceed the total hire fee paid for the booking.

Nothing in these terms limits any rights you may have that cannot be excluded under South African law, including the Consumer Protection Act.

These Terms and Conditions apply to every booking and form the agreement between you and us.

We may update these terms from time to time. The version provided at the time of your booking applies to that booking.

If any part of these terms is found to be invalid, the remaining terms stay in full effect.

These terms are governed by the laws of South Africa.